Raising a good request
How to ask us for a change, report a problem or get a quote.
Requests are how you ask us for anything: a change to your site, help with a problem, a quote, or just a question.
Sending a request
- Open Requests, or use the box on your Overview.
- Choose what it is: a content change, something that's broken, a new feature or quote, or a question.
- Choose the site it's about, and how soon you need it.
- Describe what you'd like, with the address of any page it's about.
If your site is down, choose Urgent: site is down. Urgent requests always jump the queue.
Tips for a quick answer
- Say which page, with its address if you can.
- For text changes, paste the new wording exactly as you'd like it.
- One request per job makes each one easier to track.
Following it
Each request shows where it's up to: Received, In progress, Ready to check and Done. Awaiting you means we've asked you something: reply on the request and we'll carry on.
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