Support · real people in Cumbria

How can we help?

Popular:Hosting and care plans become Website CareIntroducing Referrals - Share and EarnPointing your domain at SpectacleEditing text and images on a pageAdding a news or blog postHow backups and restores work
Already a customerRaise a requestLog in to ask for a change, report a problem or get a quote. You can follow progress in your dashboard.Log in to your dashboard Site down?Check our status firstSee if there's a known issue. If your site is down and the status page says all is well, send us an urgent request.View service status Not a customer yetStart a conversationThinking about a new site, moving your hosting or getting help with an existing one? Tell us a bit about it.Start a project
Help guides

Short guides, written by us.

Step-by-step help for the things customers ask most. Plain English, with screenshots from your own dashboard.

Your website

4 guides

Hosting & domains

4 guides

Website Care

4 guides

Account & billing

4 guides

News & Updates

2 guides

Quick answers

How quickly will you reply?

As soon as we can: we work through every request as it comes in, and urgent problems, like a site being down, always jump the queue. Care+ plans get priority support, and Partner plans a same-day response.

My site is down. What should I do?

Check the status page first. If there's no known issue, send us an urgent request from your dashboard and we'll look straight away.

Can you help with a site you didn't build?

Yes. We'll take a look, let you know what state it's in, and suggest the simplest way to fix or look after it.

Do you look after email?

We don't host email, but we're happy to help you connect your domain to a provider like Google Workspace or Microsoft 365.

I've forgotten my dashboard password

Use “Forgotten it?” next to the password on the log-in page. If you're still stuck, email us and we'll sort it out.

Can I update the site myself?

It depends on how your site is built. If it has an editor, like WordPress or a Next.js site we've built with one, you can change your text, images and posts yourself, and our guides cover the most common changes. If it doesn't, just send us a request and our team will make the change for you.